Introduction
SENTINEL is the first comprehensive service which seamlessly delivers Device insurance, Device financing and Device trade-in in one piece. It is innovatively designed to give unparalleled value to mobile phone users and is bundled with every new device purchased. Sentinel covers the following
Sentiflex (Device Insurance)
Trade-In Services
Device Upgrade
Device Financing
Sentinel Self Service
Repair as a Service
Benefits of Sentinel
- Reduce cost of acquisition by providing alternative payment means.
- Our mobile device upgrade services guarantees recurrent transactions
throughout the lifetime of the customer. - Reliable Insurance on mobile devices available throughout the lifetime of loan.
- Tested technology supplied by the Global technology player with over 5 million downloads.
- Provide replacement device for customer if device is broken or being
repaired.
Device Insurance
Screen Damage: Sentinel will repair the screen of the device in an event that the screen of the device is accidentally broken. Sentinel offers one screen replacement in 1 year and a Loaner device is given during repair.
Liquid Damage: Sentinel will replace the device in the event of the device coming in contact with liquid. The replacement device will be a pre-owned device that is one generation less than the damaged device. This cover is for 6 months and Sentinel offers one replacement within this period.
Theft: Sentinel will replace the device in the event of theft of the device. The replacement device would be a pre-owned equivalent of stolen device .This cover is for 6 months and Sentinel offers one replacement within this period.
SENTIFLEX
This service is designed to provide spread payment option for the acquisition of a new device for a period of 3/6/9/12 months.
It is bundled with value added services that mitigate the risks associated with Mobile Device Financing.
- Unique Selling Points of Sentiflex.
- Short Customer enrollment time (10-15minutes) Seamless and automated Customer Enrollment Process.
- Flexible options for duration of payment
- Highly competitive monthly charge.
- Value added Services such as Insurance and Upgrade options.
Trade-in Services
Trade-in Program is an initiative that allows customers exchange their old functional device(s) for a brand new device in store
Upgrade
The Upgrade Service allows existing Sentinel customers to upgrade at a discount when the next flagship device is launched.
Self Service
Sentinel Self Service is specially designed for Premium Customers to enjoy the Sentinel Services from the Comfort of their Homes.
Repair as a Service
This is as service that offers excellent phone repair services in case of a damage. In partnership with well trained team of repair technicians, customers are guaranteed initial assessment of device, timely customer care support, access to authorized service centres, best repair pricing and home service option. Customers will only bare cost of repair for non-warranty issues.
- Premium Repair
- Instant Device Assessment
- Best Pricing
- Skilled Technicians
- Quick Turnaround time
Variants of Sentinel
Sentinel for Android
- Launched in June 2018
- Designed for Android phones
- Compatible with Samsung, Tecno, Infinix, Itel, Nokia, Huawei
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The variants for sentinel for Andriod include:
– SLD – Screen and Liquid Damage
– SLDA – Sentinel Anti-Theft - Supported by Samsung Nigeria
- Delivers Locking, Insurance, Diagnostics, Trade in and Upgrade
- Available on the Google Playstore as “Sentiprotect” App
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